These Terms of Service ("Terms") govern your access to and use of the ClientBranch platform at clientbranch.com (the "Service"), operated by National Entertainment Group ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms.
1. The Service
ClientBranch is a software platform that provides customer relationship management, online booking, payments, messaging, and related tools for businesses. We may add, change, or remove features over time.
2. Accounts
You must provide accurate information and keep your account credentials secure.
You are responsible for all activity under your account, including activity by your staff and sub-accounts.
You must be at least 18 years old and able to form a binding contract.
3. Acceptable use
You agree not to use the Service to:
Send unsolicited messages (spam) or any communication without the recipient's required consent.
Violate any law, regulation, carrier requirement, or third-party rights.
Transmit unlawful, harmful, deceptive, or abusive content.
Attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service.
4. Your data and your contacts
You retain ownership of the data you put into the Service. You are responsible for obtaining all necessary consents from your own contacts before contacting them, and for complying with all applicable laws (including TCPA, CAN-SPAM, and carrier rules) and our SMS & Messaging Policy. You grant us the limited rights needed to host and process your data to provide the Service.
5. Messaging and communications
If you use messaging features (email or SMS), you must comply with our SMS & Messaging Policy, including obtaining proper opt-in, honoring opt-outs, and including required disclosures. We may suspend messaging that appears to violate these requirements or carrier policies.
6. Payments and billing
Paid plans are billed in advance on a recurring basis. Fees are described at sign-up.
Payments to you from your customers are processed through Stripe Connect; you are the merchant of record for those transactions.
Except where required by law, fees are non-refundable. You can cancel at any time and your plan will not renew.
7. Third-party services
The Service integrates third parties such as Stripe (payments), Twilio (SMS), Google (calendar), and email providers. Your use of those features may be subject to their terms.
8. Termination
You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or to protect the Service or others. On termination, your right to use the Service ends; we may delete your data after a reasonable period.
9. Disclaimers
The Service is provided "as is" without warranties of any kind, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted or error-free.
10. Limitation of liability
To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, or consequential damages, and our total liability for any claim is limited to the amount you paid us for the Service in the 12 months before the claim.
11. Changes to these Terms
We may update these Terms from time to time. We will post the updated version here with a new "Last updated" date. Continued use of the Service means you accept the updated Terms.